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Returns & Exchanges

Easy Returns & Exchanges
We want you to be completely satisfied with your purchase from Conquest Cycle Wear. That’s why if something isn’t right, we want to help you. Our Returns & Exchanges Policy is outlined in detail below but you can always contact us with any additional order or product related questions or issues.

3 easy steps to follow

1) Check your item is returnable

The following items are non-returnable and Credit will not be issued. Read our full returns and exchange policy below.

  1. Products damaged after you have received them from Conquest Cycle Wear
  2. Products displaying signs of normal wear and tear

2) Process your return on our website

  1. If you would like to return item(s), simply login to your Conquest account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
  2. Choose whether you would like to receive store credit, exchange or a refund. Select the quantity of items you would like to return from the drop down boxes, then choose the Return Reason. The Return Action and Comments are optional fields and you can use them to provide further instructions. Then click on Submit Return Request.
  3. We'll notify you via e-mail regarding your return or exchange once we've received and processed the returned item.

3) Pack and address your return items correctly

  1. You can use the original Conquest Cycle Wear box, if your products were shipped this way or any plain, sturdy, unmarked cardboard box or postal envelope to ship your return.
  2. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  3. Please use the return shipping documents and address contained in your order to ensure your return item(s) are received promptly. Be sure to include your order # number, name, address, phone number and the item you would like to return and mail it to the addresses below. Returns are processed within 5-7 business days of package receipt to the original method of payment.

Conquest returns & exchange policy

  1. If you’re not sure if a garment will fit then order two or three to check the size. We make it easy for you to try a few sizes and then return the ones that don’t fit for a store credit or full refund.
  2. If you are not 100% satisfied with your Conquest purchase you can return it for a store credit, refund, or exchange. We ask that all returned items be in perfect unused and undamaged condition, complete with tags attached, in original packaging and received by us within 90 days from date of purchase. Please include the original shipping note with the returned product(s). A full refund, equal value store credit or exchange will be issued for all returns meeting these requirements. Just let us know what you’d prefer and we will arrange.
  3. If in the unlikely event your Conquest purchase is faulty when received or develops a manufacturer based defect within 90 days, please follow the return process steps. When we receive your item we will inspect the product and arrange a store credit, refund, replacement or repair for you. In the unlikely event that we decline a refund or exchange we’ll notify you why and return the product to you.
  4. Only Conquest Cycle Wear goods you have purchased on ConquestCycleWear.com are valid for a full refund, store credit, repair or exchange. 
  5. We will pay the return shipping costs if the return is a result of our error, for example if you received an incorrect or defective item from us.
  6. Any goods returned are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that go missing or get damaged during return transit.
  7. For returns from countries other than Australia & UK, the cost of shipping must be paid in full by you prior to acceptance by Conquest Cycle Wear except when the return is a result of our error.
  8. Once we receive your returned items, we’ll send you an email informing you they have arrived safely at our offices. We will then inspect all returns within 2 business days to ensure they are in undamaged condition.
  9. If you have misplaced your shipping slip paperwork, please drop us an email and we'll email you one immediately. Please feel free to contact us or if you have any concerns regarding the delivery or returns of your new Conquest items.

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