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Shipping, Customs & Exchange Rates

Standard and Express Delivery
Delivery of your new product is carried out with great care at Conquest Cycle Wear. In-stock items are packed within 24 hours and dispatched the next business day. Standard Post within UK and Australia typically takes 2-3 business days to arrive depending on your locations. Express Post is typically delivered on the following business day.

Shipping within Australia, UK & Isle of Man
Conquest Cycle Wear has operations in Australia & UK and we are able to offer faster and cheaper shipping rates for orders delivered to an Australian, UK and Isle of Man postal address. Conquest Cycle Wear offers ‘free shipping’ to all orders over GBP £100 / AUD$150 and during promotional periods. Regularly check our website for news on our ‘free shipping’ promotions.

The cost of shipping is clearly displayed in your shopping cart before you proceed with payment. Australian GST and UK VAT charges may also be listed as a separate line item in your shopping cart before you proceed with payment. Orders are packed within 24 hours and dispatched the next business day.

Shipping to Rest of World
Conquest Cycle Wear ships to many other locations throughout the world. The locations we deliver to are viewable in a drop down menu within the the shopping cart before you proceed with payment. If your country is not listed unfortunately we are unable to fulfill your order unless you can provide an alternative delivery address.

Currency Exchange Rates & Customs
You can select from different currencies by selecting the flag in the top right corner of our website. Conquest Cycle Wear dispatches orders from the UK & Australia. All our prices are based on an exchange rate set against the Australian dollar. We review exchange rates regularly to ensure you are receiving the the best deal. We do not set currencies against continually changing exchange rates to ensure a fair and consistent customer experience. 

It is a legal requirement that we declare the full value of the contents of all packages destined outside of the European Union and subsequently these may be subject to local import duties and taxes levied by the carrier on behalf of the local customs authority. Your order will be dispatched from either UK or Australia and we will automatically select the fastest and most cost effective dispatch option.

PO Boxes: Conquest Cycle Wear does not ship to PO boxes.

Delivery
Our delivery service may require a signature upon delivery, so please have someone at the delivery address to take receipt of your product(s). Don't worry if you're not home when the product(s) are delivered. Our shipping provider will leave a card at your home advising you that an attempt has been made to deliver your package with instructions on how to receive or collect your product. In most cases the shipping provider will leave your new product at the local post office. You will find information about the post office location on the card left by the courier.

Conquest Cycle Wear is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Acceptance of Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 90 working days of receiving the good should there be a fault.

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